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Confirmed ‘User Error’ - Upon landing correctly onto the site, both users immediately navigated to ‘Login’
Recommendations - :
Reorder buttons to put ‘Getting Started’ far left with Login next to ‘Help'
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- 2. User receiving ‘Account Already Created’ error Nathan Yee
Steps to Reproduce
user clicked login button
entered sradhakrishna@my.ucsb.edu and password
Got duo prompt > followed prompts to connect to duo
Received a duo push or access code > accepted
then got this below
User initially attempted to create a PBI account without navigating through ‘Getting Started’
Result: Error message received when logging into app.powerbi - correct username and pw used and error still persists
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Research
The user does not have a power BI free license.
Got duo prompt > followed prompts to connect to duo - this should not happen, Farah Tahmasbi said that self service duo has been disabled. Ann Crawford (Unlicensed) will follow up - Farah will get back to us.