How To - Create Apigee Support Ticket

Owned by Steven Maglio
Last updated: Dec 26, 2024
2 min read

Description

In Dec. 2024, Apigee reached out that they were closing the former support portal; and that they were moving all support in Google Cloud Platform (GCP). This is a description of how to do that.

If you get a response from GCP support that you’re not covered for Apigee support, contact Steven Maglio or Diana Antova. They will pull up the support contract which contains a product line from the table below:

SKU

SKU Description

Quantity

End Date (if applicable)

APGUBPLAN02

Starter Support and Entitlements

1

Oct 19, XXXX

How To

  1. Open the GCP console, https://console.cloud.google.com/

  2. Navigate to the ucsb-apigee project

    image-20241226-185257.png

     

  3. Once in the project, use the search bar to search for support, and select Support (or Cases).

    image-20241226-185423.png

     

  4. Once your on the Support home, select Cases in the left side menu and the select + Get Help (that’s their version of “Create Support Case”).

  5. In the Product drop down select Apigee Edge Public Cloud.

     

  6. Everything else should be pretty straightforward from there.