Description

In Dec. 2024, Apigee reached out that they were closing the former support portal; and that they were moving all support in Google Cloud Platform (GCP). This is a description of how to do that.

How To

  1. Open the GCP console, https://console.cloud.google.com/

  2. Navigate to the ucsb-apigee project

    image-20241226-185257.png

  3. Once in the project, use the search bar to search for support, and select Support (or Cases).

    image-20241226-185423.png

  4. Once your on the Support home, select Cases in the left side menu and the select + Get Help (that’s their version of “Create Support Case”).

    image-20241226-185558.png

  5. In the Product drop down select Apigee Edge Public Cloud.

    image-20241226-185646.png

  6. Everything else should be pretty straightforward from there.