Apigee Responsibility Matrix

Objective

To describe all areas required to support the API Management platform Apigee at UCSB, and the responsible people for each area. The platform consists of two main tools - the developer portal, and the gateway, both described below.

Developer Portal (https://developer.ucsb.edu/): used for API discovery, and requests. API users sign up for the developer portal, create an App, and request access to APIs for their app. An API key is given to them to be able to access the APIs. The API team has developed access request forms to manage the API publishing and API access requests and record the decisions. The API team has developed standards and guidelines for API use by employees, and by students.

Gateway (https://login.apigee.com/login): used for API publishing, execution, and statistics. Gateway accounts require Apigee license. Users publish APIs, grant API access to Apps, have access to Apigee reports in the gateway to troubleshoot errors and to view API usage statistics.

Apigee Responsibility Matrix

Area	Duties	Primary Responsible Person	Other Responsible People	Documentation Links
Developer Portal Account Approval	Verify a valid ucsb affiliation. Verify student or employee affiliation. Approve/deny account. Add to google groups.	Diana Antova / Steven Maglio	API team has access to approve/deny accounts	https://developer.ucsb.edu/docs/approving-accounts https://developer.ucsb.edu/docs/accounts/developer-portal
Governance - API Access Requests	Review API access requests Request access approval form submission. Review provided information on access request form is sufficient. Route requests through the workflow. Meet with the developer to understand the need and the best way to serve their need. Approve API access request form.	Diana Antova	Steven Maglio	https://developer.ucsb.edu/docs/applications/application-approval-request
Governance - API Publishing Requests	Review API publishing requests. Route request through the workflow. Review that API meets the development standards. Publish the API in the gateway. Create API documentation in developer portal to make it available for access requests.	Steven Maglio	Kevin Wu / Gary Scott	https://developer.ucsb.edu/api-publishing-request
Governance - Gateway admin	Review technical information on API access requests, including security information. Approve API access request in gateway.	Steven Maglio	Diana Antova / Kevin Wu / christian.montecino (Unlicensed)	https://developer.ucsb.edu/docs/gateway-admin/processing-api-access-request
Application Development Support	Provide guidance on LDAP account creation API use guidelines for developers Security guidelines	Steven Maglio	Kevin Wu / Gary Scott	https://developer.ucsb.edu/docs/accounts/ldap-accounts https://developer.ucsb.edu/getting-started https://developer.ucsb.edu/creating-your-first-app https://developer.ucsb.edu/trying-out-apis https://developer.ucsb.edu/docs/applications/testing-applications https://developer.ucsb.edu/docs/security/overview https://developer.ucsb.edu/docs/security/application-security-review
Student Development Support	Provide guidelines to students on application development. Review security implementation for apps using APIs that require approval. Perform periodic code review for apps using APIs that require approval.	Steven Maglio	Seth Northrop / Diana Antova	https://developer.ucsb.edu/docs/applications/student-developed-applications
Business API Access Approval	Review API access requests Approve/deny API access requests Review API Publishing Requests Approve/deny API publishing requests	Diana Antova	Steven Maglio	https://developer.ucsb.edu/business-api-access-request-approver Each API Publishing Request form contains the name(s) of people that are allowed to approve the publishing of an API and access requests. Depending of the data, these will be different people.
New API Development	Receive requests from customers for new APIs. Determine system of source. Work with system developers to request the APIs. Provide guidance on API development.	Steven Maglio	Diana Antova
Developer Portal Development	USe the Drupal platform to maintain the developer portal. Add/edit pages. Create workflows and rules Setup automatic emails	Ian Lessing (Unlicensed)	Diana Antova / Steven Maglio / Vince Nievares
Developer Portal Maintenance	Apply Drupal patches Apply Apigee patches	Ian Lessing (Unlicensed)	Steven Maglio / Vince Nievares
Slack commands support	Create new slack commands for gateway operations automation	Steven Maglio